More than $29 million in bill credits to be distributed to NW Natural customers this year

Gas utility’s effective asset management leads to multi-month rate relief for Oregon customers

PORTLAND, Ore. — NW Natural customers in Oregon will receive a credit on their bills in February and April to help reduce energy costs. Totaling more than $29 million, the distributed credits are a result of NW Natural’s efficient pipeline capacity management and effective use of the company’s underground natural gas storage facility. 

On February bills, residential customers received, on average, a credit of $19.27 – an estimated 14% decrease on bills during a typical high-use winter month. Small commercial customers saw an average credit of $92.91 in February. 

Pending approval by the Oregon Public Utility Commission, in April residential customers can expect another credit of about $7.48, while small commercial customers should see an average credit of $37.70.

This marks the 21st year NW Natural has credited customers, resulting in a total of $265 million. 

Washington customers also benefit from the company’s efficiencies. However, instead of showing up as a one-time credit, Washington customers’ credits are included in the monthly billing rate throughout the year.