PORTLAND, Oregon – VA Portland Health Care System has expanded opportunities for Veterans enrolled in the VA health care system to access their care by telehealth through the launch of its Digital Divide Consult and continued partnerships with private-sector companies facilitated by the VA’s Secretary’s Center for Strategic Partnerships.
This effort is to ensure all Veterans, regardless of where they live, have convenient access to VA care and these initiatives do just that.
“During the pandemic, VA’s telehealth services have been of critical importance, enhancing options for Veterans in Oregon and southwest Washington to connect with the high-quality care they deserve,” said Darwin Goodspeed, VA Portland Health Care System Director. “VA’s Digital Divide Consult assists qualifying Veterans who do not have the internet or technology needed to access telehealth services from home by loaning them internet-connected devices or helping them apply for federal subsidies for their needed technology.”
Since October 2020, VA Portland has conducted more than 89,000 video telehealth visits into Veterans’ homes with over 21,000 Veterans, which is over 27% of the Veterans VA Portland serves. Nationally, VA regularly provides over 41,000 video telehealth visits into Veterans’ homes on a typical single business day, exceeding the number of visits VA previously offered over an entire month.
“VVC allows Veterans to see their Doctor or VA Provider from the comfort of their own home, “ said Dr. Joanne P. Parker, MD. Clinical Practice Manager for the Vancouver VA Primary Care Clinic. “No driving, no parking hassles, or waiting room delay. Loved ones can join them if needed. It’s convenient, safe and comfortable.”
Visit VA Video Connect at the VA App Store and VA Office of Connected Care for information about VA telehealth. Veterans interested in scheduling a telehealth visit, in need of assistance with technology and connectivity or interested in a Digital Divide Consult should talk to their VA healthcare team.