Klickitat PUD Commissioners Approve Resolution For Customer Relief

Goldendale, WA, March 25, 2020 — With the issuance of Proclamation 20-28 from Gov. Jay Inslee, Klickitat PUD has been directed to hold public meetings that are accessible to the public via telephone or other electronic means rather than as an in-person meeting.

This process had already been put in place with the KPUD commissioner meeting on March 25. Future KPUD commissioner meetings will be accessible in a similar manner.

At their March 24 meeting, Klickitat PUD commissioners unanimously approved a resolution allowing for methods to help provide relief for those customers impacted by the COVID-19 crisis.

The resolution allows Klickitat PUD to “take reasonable actions to mitigate the economic impacts of the COVID-19 pandemic on their utility customers”. What this means for customers is that the utility has suspended disconnection of services due to non-payment; and late payment fees are being waived.

Customers are encouraged to maintain contact regarding their accounts and to call customer service if they become affected by this situation. Klickitat PUD is continuing to work with impacted customers that are unable to pay their bill in full. Payment arrangements can be made to help mitigate the economic impacts. Customers are also encouraged to access additional assistance programs such as Operation Warm Heart and Washington Gorge Action Program (WAGAP).

Account information is available 24/7 through SmartHub which can be accessed either through KPUD’s website or through the SmartHub app on smart phones and devices. As always, customers can contact customer service representatives via telephone at 800.548.8357 or 800.548.8358.

As the situation evolves, Klickitat PUD will continue to identify and communicate energy assistance options for affected customers. Updates can be found on the KPUD website at klickitatpud.com and on facebook.com/klickitatpud.