SEATTLE (AP) — Washington state is expanding its pending lawsuit against Comcast, now slamming the cable and internet giant for discarding recorded customer service calls that the attorney general claims is evidence of the company’s alleged deceptive sales practices.
Washington State Attorney General Bob Ferguson said Thursday that his team uncovered more illegal conduct by Comcast as the investigation developed, particularly as the state sought recorded customer service calls.
Philadelphia-based Comcast said it strongly disagrees with Ferguson’s new claims and that his assertions are based on flawed methodology and assumptions.
The company said it will continue to vigorously defend itself in court.
The initial lawsuit filed in 2016 claimed the company profited from the misleading service protection plan and that Comcast committed more than 1.8 million violations of the state’s Consumer Protection Act.